Introduction to Facility Management (e-book) (e-Book)

If you ask ten experienced facility managers what facility management entails and what their priorities are, there is a good chance that you will get ten different answers, especially if those facility managers come from different industries, countries or continents. Facility management contributes to the success of organisations, but to quote the late world-famous soccer player and coach Johan Cruijff: ‘you only see it after you’ve figured it out’. Therefore, this book explains the subject of facility management in all its diversity in understandable language, with quotes, cases and many practical examples. First and foremost, to students but also to everybody else with interest in this professional domain. The field of facility management is changing. That is why this book devotes a great deal of attention to trends and developments in society and the effect they will have on the work environment and thus on the work of facility professionals. An example of such a trend is the integration of facility management (FM) with human resource management (HRM) and information management (IT). Because of these developments, we have devoted a separate chapter to the future of facility management. As we hope that we, too, will continue to learn, we invite you to send us your comments, discussion points or suggestions by e-mail. We wish you much pleasure in reading. Hester van Sprang has been working in the facilities industry for over twenty years. Since 2010 she has been one of the leading lecturers in the Master Facility & Real Estate Management at Saxion University of Applied Sciences/the University of Greenwich, and a senior researcher at the Saxion Research Group on Hospitality. Hester has published in various academic journals and has contributed to many international congresses. Moreover, she the co-author of the successful Dutch Basisboek Facility Management, of which the third edition was published in 2020. Nowadays she deploys her vast knowledge of the interaction between people and buildings as an advisor at MeerWaarde Huisvestingsadvies and as managing director of FaM-CoR B.V. Bernard Drion worked in the facilities industry for over thirty-five years. He has held various management positions at consultancy firms, including Hospitality Group in Amersfoort, and from 2008 he combined this position with that of professor of Facility Management at Breda University of Applied Sciences (BUAS). With his enormous knowledge and experience, Bernard pioneered numerous initiatives in the field, such as the former NEN 2748 and Netherlands Facility Cost Index and the Facility Performance Standard. Bernard is co-author of the book Workin’ Wonderland, which is about the future of organisations, and the co-author of the successful Dutch Basisboek Facility Management, of which the third edition was published in 2020. Bernard is now retired.